Luxury Nails – Salon Policy (Terms & Conditions)
By booking an appointment or using our services, you agree to the following terms and conditions.
- Service Guarantee
We strive to provide high-quality services.
If you are not satisfied, please notify us within:
- 3 days for eyelash services
- 7 days for nail services
We may offer a repair or adjustment at our discretion where appropriate.
Refunds are not provided for completed services unless required under New Zealand consumer law.
- Repairs & Aftercare
We offer complimentary repairs within:
- 3 days for eyelash services
- 7 days for nail services
This applies to issues related to workmanship only.
This does not cover damage caused by:
- Improper aftercare
- Accidents
- Breakage
- Exposure to chemicals
- Normal wear and tear
Clients are responsible for following aftercare advice.
- Health & Client Disclosure
Clients must inform us prior to service of any:
- Allergies
- Sensitivities
- Infections
- Existing nail or skin conditions
We reserve the right to refuse or stop a service if there are signs of infection, open wounds, or unsafe conditions.
- Hygiene & Sanitation
We follow strict hygiene and sanitation procedures in line with industry standards.
Tools and equipment are cleaned and disinfected between each client.
While all reasonable care is taken, no environment can be guaranteed completely risk-free.
- Infection / Medical Concerns
Our services are cosmetic only.
We do not diagnose or treat medical conditions.
If you experience any signs of infection or adverse reactions, you must seek advice from a qualified healthcare professional.
In New Zealand, such matters may be handled through ACC where applicable.
- Liability
To the maximum extent permitted by New Zealand law, we are not liable for:
- Pre-existing conditions
- Client aftercare or personal activities
- External factors beyond our control
Nothing in this policy excludes your rights under the Consumer Guarantees Act 1993.
- Medical Costs & Claims
We do not accept responsibility for medical costs or compensation unless liability is clearly established by independent medical evidence and required under New Zealand law.
Any documentation must clearly confirm the cause.
General medical opinions or assumptions are not sufficient.
- Appointments & Cancellations
We require adequate notice for cancellations or changes.
Late cancellations or no-shows may incur a fee.
- Respectful Behaviour
We maintain a professional environment.
We reserve the right to refuse service to any client who is rude, aggressive, or disrespectful.
By booking, you agree to our Salon Policy. ✨